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Exchange Replacement Policy

  • We are committed to ensuring your satisfaction.
  • Exchange will be applicable only for Wrong delivery from our end & inform to Customer Care with in 24 Hours after received product.
  • Please keep your invoice safe and intact as it is essential to give the same to the store while getting your product exchanged
  • Please Contact Customer Service or mail us at Onlinesupport@ozonebio.com
  • In certain cases where we are unable to process a replacement/Exchange for any reason whatsoever, a refund will be process in 7 Working days.
  • No Warranty/Guarantee/Return/Exchange/Refund for articles purchased on discount or during sale period

Exchange Replacement Policy

  • We are committed to ensuring your satisfaction with any merchandise you have ordered from us.
  • For Exchange, please contact Customer Service.
  • Please keep your invoice safe and intact as it is essential to give the same to us while getting your product exchanged.

General Terms & Conditions for Exchange

  • All articles being returned for exchange/claim must be accompanied by the original invoice.
  • There will be no return initiated / accepted on discounted products
  • For exchange/claim, please contact Customer Service.
  • Lakhani Armaan will only offer a replacement against any merchandise, at the time of the exchange/claim being made.
  • Replacement against exchange/claims will be subject to availability of the same product. Incase, the same product is not available in our stock, then replacement will be adjusted against subsequent purchase.
  • The value of the replaced merchandise will be equal to the original purchase price of the exchanged/claimed article, as mentioned in the invoice, irrespective of the current price of the exchanged/claimed article at the time of the exchange/claim being made.
  • If the value of the replaced article is less than the original value of the exchanged/claimed article, there will be no cash refund or credit note issued.
  • If the value of the replaced article is more than original value, the store will recover the difference in cash against the sale.
  • The decision of Lakhani Armaan Group would be considered final in all cases.

General Terms & Conditions for Exchange

  • Lakhani Armaan products are manufactured with the utmost care and stringent quality control is always maintained. However, despite this high quality assurance, there can be few odd defective ones among the millions we manufacture and sell.
  • In case you find a manufacturing defect in the product purchased, kindly contact Customer Service.
  • We provide 100% replacement for major manufacturing defects, if the concerned product is brought to our notice within 15 days from the date of invoice.
  • Claims are entertained only against manufacturing defects and admissible, when shoes have been appropriately used. All minor defects will be considered for repair first and not replaced.